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Shipping & Returns

Shipping & Returns

SHIPPING

Flat rate Ground Shipping $5.95. Other shipping options are also available at the check out for actual rates from UPS & USPS. (Please Note that UPS does not deliver to a PO Box) Please keep in mind that there may be additional Shipping fees with USPS depending on the item(s) weight and quantity. For example: A bed in a bag will not fit in a Flat Rate medium or large box . Orders received are processed and shipped within 1-3 business days. We ship Standard UPS to Canada unless notified otherwise. Packages going to Canada or overseas may impose brokerage and Duty Fees. We do not have any authority once the package is out of United States jurisdictions. After shipping your order, tracking number will be available via the order confirmation e-mail link you received after placing your order. if you did not receive that order confirmation e-mail, check your spam folder or contact us for Help.It’s customer responsibility to supply us with their correct address

“Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.”
 

Return Policy:
if you are not pleased with your purchase for any reason, simply ship it back to us within 30 days of receipt for a full refund of your purchase price (this does not include your original shipping and handling fees).We must receive your returned purchase in its original packaging and in re-sell-able condition. Item(s) must be in it's original packages. We cannot accept returns of merchandise that are used, laundered, or soiled. Health department regulations do not permit us to accept open packages of bedding including: sheets, Duvets, mattress pads, pillow cases, and pillows for refund or credit. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card used to purchase the returned item(s). We do not accept COD returns of any kind.

Return Address:

Softlinens.com | 14750 Alondra Blvd | La Mirada CA 90638

  • *Please include a copy of you orginal order or your complete order ID number.
     


PRIVACY POLICY
At www.softlines.com we are committed to protecting the privacy of our customers, which is why we do not sell, rent, or loan any personal identifiable information regarding our customers to any third party. We hope the policy below will answer all of your questions regarding how we treat information gathered from visitors and customers at www.softlinens.com

In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number, and credit card information when u place an order with us. This information is used solely by www.softlinens.com and is stored in a secure environment.

At www.softlinens.com we collect personal information only for the purposes of fulfilling orders, providing a high level of customer service, and gaining knowledge internally regarding what our customers want. We do not give or sell personal information to any other party

 

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