This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
information about how Yahoo! uses this information.
Flat rate Ground Shipping $5.95
for 1st item and $1.95 for each additional item. Other shipping options are also available at the check out for actual rates from UPS & USPS. (Please Note that UPS does not deliver to a PO Box) Please keep in mind that there may be additional Shipping fees with USPS depending on the item(s) weight and quantity. For example: A bed in a bag will not fit in a Flat Rate medium or large box
. Orders received are processed and shipped within 1-3 business days. We ship Standard UPS to Canada unless notified otherwise. Packages going to Canada or overseas may impose brokerage and Duty Fees. We do not have any authority once the package is out of United States jurisdictions. After shipping your order, tracking number will be available via the order confirmation e-mail link you received after placing your order. if you did not receive that order confirmation e-mail, check your spam folder or contact us for Help.It’s customer responsibility to supply us with their correct address
“Canada Customs requires Canadian recipients to pay applicable duties and taxes on each
shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of
goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the
requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible
shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped
via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable
duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for
commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You
have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the
need for payment on delivery.”
if you are not pleased with your purchase for any reason, simply ship it back to us within 30 days of receipt for a full refund of your purchase price (this does not include your original shipping and handling fees).We must receive your returned purchase in its original packaging and in re-sell-able condition. Item(s) must be in it's original packages. We cannot accept returns of merchandise that are used, laundered, or soiled. Health department regulations do not permit us to accept open packages of bedding including: sheets, Duvets, mattress pads, pillow cases, and pillows for refund or credit. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card used to purchase the returned item(s). We do not accept COD returns of any kind.
c/o Royal Plaza Textiles, Inc.
14135 Artesia Blvd,
Cerritos, CA 90703
- *Please include a copy of you orginal order or your complete order ID number.
At www.softlines.com we are committed to protecting the privacy of our
customers, which is why we do not sell, rent, or loan any personal
identifiable information regarding our customers to any third party. We
hope the policy below will answer all of your questions regarding how
we treat information gathered from visitors and customers at
In order to process your order efficiently, we collect the following
information: name, billing address, shipping address, e-mail address,
phone number, and credit card information when u place an order with
us. This information is used solely by www.softlinens.com and is stored
in a secure environment.
At www.softlinens.com we collect personal information only for the
purposes of fulfilling orders, providing a high level of customer service,
and gaining knowledge internally regarding what our customers want.
We do not give or sell personal information to any other party
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here